Shipping & Refund Policy

Order processing

Orders are processed once payment is received and verified via Cash App. Orders placed before payment is confirmed remain in a pending state and are not shipped until payment clears.

Shipping cost

All orders ship with a flat $6 shipping fee. This covers tracked, discreet domestic delivery within the United States.

Shipping timeframe

Most paid orders ship within 2–3 business days. You will receive tracking information once your order is dispatched. Delivery times vary by destination and carrier handling.

Shipping regions & carriers

We currently ship within the United States via tracked courier services (such as USPS or UPS). All packages are discreetly packaged.

Lost or damaged shipments

If your order arrives damaged or is lost in transit, contact us within 7 days of the expected delivery date and we will arrange a replacement at no additional cost, subject to carrier confirmation.

Refunds & returns

Due to the nature of research materials, all sales are final and we cannot accept returns once an order has shipped. If there is an issue with your order, reach out and we will work with you to make it right — typically through a replacement of damaged or incorrect items.

Cancellations

Orders that have not yet been paid or shipped can be cancelled by contacting us with your order number.

Contact

For shipping or refund questions, email support@t45bacwater.com.